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FAQs

General FAQs:

Q. Does RxG only provide generic medicines?

RxG provides both branded and generic medicines. You have the freedom to choose between branded and generic medicines based on your preferences and needs.

There is no minimum order value. We offer a minimum of 20% discount on all medicines (except Insulins) without any restrictions.

Absolutely! You will receive a minimum of 20% and up to 80% discount on all orders consistently and every time you shop with us. We strive to offer the best discounts to our valued customers.

Yes, Cash on delivery (COD) is available but at an extra charge of Rs. 40 or 2% of order value (higher of two applicable). This is because we have to pay this amount to our logistic partner as Cash-Handling-Fees, its industry standard. This COD charge is applicable on top of delivery charges, if any.


How to calculate your COD and delivery charges (if any):

Order Value

Order Type

Delivery Charges

COD Charges

Rs. 1500.00

Prepaid

FREE

N/A

Rs. 1500.00

COD

FREE

Rs. 40

Rs. 1350.00

Prepaid

Rs. 25-65 (Pincode basis)

N/A

Rs. 1350.00

COD

Rs. 25-65 (Pincode basis)

Rs. 40


We recommend prepayment for maximum savings on your order and worry free deliveries.

For orders received before 2PM, we dispatch them on the same day, and for orders received after 2PM, we dispatch them the next day. The delivery time varies based on the Pin code of the delivery address and can take anywhere between 2 hours to 72 hours.

No, you do not have to pay extra for delivery on orders above 499/- . For orders below this amount, there will be minimal delivery charges depending on the Pin code. Rest assured, we strive to keep delivery charges as low as possible..

Return and Refund Policy/FAQ:

Q. Can I return the products I received for a refund?

Yes, we accept returns for a refund in the following cases:

  1. The delivered product(s) do not match your order;
  2. The delivered product(s) are near or past expiry (expiry date of less than 3 months shall be considered as near expiry);
  3. The delivered product(s) were damaged in transit (Do not accept any product with a tampered seal).

For any other situation that requires a return, please contact us within 7 days of receiving the order, and we will be happy to assist you with the return and refund process.

To qualify for a refund, the return must meet the following requirements:
  1. Wrongly ordered product(s) do not qualify for a return;
  2. The batch number of the returned product should match the one mentioned on the invoice;
  3. Return requests arising due to a change in prescription do not qualify for a return;
  4. The product being returned should be in its original manufacturer's packaging with original price tags, labels, bar-code, and invoice; and
  5. Partially consumed strips or products do not qualify for a return; only fully unopened strips or products can be returned.

Your refund will be processed via the same channel as it was received by RxG.

Understanding more about Generic & Ethical or Branded Medicines

Q. Could you tell me more about Generic Medicines and how are they different from Ethical Medicines (Brand-name Medicines) ?

Generic Medicines are cost-effective alternatives to brand-name medicines. They contain the same active ingredients as their brand-name counterparts and undergo rigorous regulatory approval processes to ensure their safety, efficacy, and quality. Generic medicines become available after the patent for the brand-name medicine expires, which allows other manufacturers to produce and sell the same drug at a lower cost. Healthcare professionals may prescribe generic medicines to patients to reduce healthcare expenses without compromising on treatment effectiveness.

Ethical Medicines, also known as brand-name medicines, are developed and patented by pharmaceutical companies. They have unique brand names and may contain proprietary formulations. Ethical medicines undergo extensive testing and clinical trials before receiving regulatory approval. They are the first to enter the market and are associated with significant research, development, and marketing expenses, making them generally more expensive than generic medicines. Healthcare professionals may prescribe brand-name medicines based on their specific medical knowledge or patient preferences, considering factors like patient response, dosing convenience, and individual medical conditions.

In summary, both generic medicines and ethical medicines provide safe and effective treatment options for patients. Generic medicines offer cost savings and become available after patent expiration. Ethical medicines provide innovative treatments backed by research and development efforts. The choice between generic and ethical medicines depends on factors such as cost considerations, patient needs, and healthcare provider recommendations. Patients can trust both options as they meet strict regulatory standards for safety and efficacy.

No, generic medicines are not of lower quality. They are required to meet the same strict standards for safety, efficacy, and quality as brand-name medicines. Generic drugs are chemically equivalent to their brand-name counterparts and provide the same therapeutic benefits at a more affordable price, as they do not have the same research and marketing expenses.

You can confidently use generic medicines as prescribed by your healthcare provider.

No, generic medicines do not have different effects or side-effects compared to branded medicines. Generic drugs are required to be chemically equivalent to their brand-name counterparts and undergo rigorous testing to ensure they have the same safety and efficacy. Any reported side-effects are typically the same as those of the brand-name version.

Yes, generic medicines have the same efficacy as branded medicines. They are required to demonstrate the same therapeutic benefits and effectiveness as the brand-name drugs they are based on. Generic drugs are held to the same high standards for safety and efficacy, providing patients with the same level of treatment

Absolutely! Generic medicines are just as safe as brand-name drugs. They undergo rigorous testing and are required to meet the same high standards for safety, efficacy, and quality. You can trust that generic medications provide the same level of safety and therapeutic benefits as their brand-name counterparts.

In some cases ,, they may look different in terms of appearance, such as colour and shape, but rest assured, the active ingredient in generic medicines is the same as in the brand-name version. The differences in appearance do not affect the medicine's effectiveness or safety.

Not at all! Switching between generics and brand-name drugs is generally safe. Generic drugs have the same active ingredient and efficacy as the brand-name version. However, it's always a good idea to consult your healthcare provider before making any changes to your medication to ensure it is appropriate for your specific medical needs.

No, they don't. Generic medicines work just as quickly as brand-name drugs. They contain the same active ingredient and operate in the same way within the body, providing you with the expected therapeutic effects without any delays. The effectiveness and timing of both generic and brand-name drugs are comparable.